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International E-Commerce Customer Service Internship

Nextalia Ventures SL

Location - Barcelona-Spain

Job Sector - Customer Service, Marketing / Advertising / Social Media

Type - Full-time

Period - 1 - 3 months

Remote Internship - Yes

Languages - Spanish, Italian, French, English (Default)

Description - Tostadora is growing to become an international marketplace for the best personalised t-shirts and on-demand printing products.
With 350,000 original designs related to TV-Series, Movies, Video games and Pop-Culture along with high-quality artwork, a key objective for the company is to improve our market strength in international markets.

We have ambitious plans and a vacancy has arisen for an intern to assist our E-commerce team.
We are looking for a customer-oriented individual, being able to learn fast and work autonomously.

You will interact with customers, partners and also other departments of the company, so it is critical that you have good communication skills in at least 3 of these languages ITALIAN, FRENCH, SPANISH & ENGLISH.

Based at our offices near Barcelona, the ideal candidate is likely to be a recent graduate in e-commerce, administration, languages or whose studies have included some or all of these disciplines.
This is a hands-on role covering everything from managing marketing campaigns to answering customer service queries and ensuring that our customers have exemplary customer service.
Training will be given in areas of e-commerce but the person we employ must have highly developed communication skills and work closely with the E-Commerce team to provide excellent customer service.
Be part of the team in charge of all our international operations in Spain, France, Italy, UK and US.

Areas of responsibility:
• Assist with day to day running of the site
• Manage orders from accepting, processing and packing
• Handling customer service inquiries from web orders
• Manage phone calls & reply to emails
• Manage marketing campaigns: create copy, content and images
• Manage social media pages Requirements:
• Internship agreement with your university.
• High level of English & Spanish, Italian, French
• Great customer service skills required
• Strong organisation skills
• Strong communication and presentation skills
• Attention to detail
• Adaptability

We offer:
• Full-time position based in sunny BARCELONA
• 3-4 month trainee
• Compensation: €600-800 / month Increase your knowledge in e-marketing and international e-commerce!

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