• Customer Experience Internship - Portuguese Market

Job details

Customer Experience Internship - Portuguese Market  

Company:
UniPlaces
Post date:
14/08/2019 
Job location:
Lisbon, Portugal 

Type(s):
Full time
Part time 


Description

About the Operations Team:

Every day, more than 5000 nights are booked by students from 175 nationalities in 33 different cities on uniplaces.com. Our Operations team that embraces 14 nationalities and works across 6 different languages, ensures that every interaction with customers is focused in improving the student and landlord experience, so that room search becomes as easy as buying a flight ticket.

What can you expect from this experience?

A lot of your day will be spent contacting landlords to make sure they have their listings updates in order to help students from all over the world who are going to study to another country. To be able to thrive in a startup environment, you have to be the type of person who feels comfortable going up to someone and communicating face to face, over the phone or in writing, and you get a thrill out of creative problem-solving!

In this role, your mission is:

Management and update of properties’ availability, thorough phone contact with our clients;
Being open to a proposal of a project/focus change in case we need to adapt to an upcoming similar project;
Proactive coordination of communication with landlords, in case of any extra help redirecting them to the right colleague.
Requirements

What is the profile we are looking for?

Fluent/Native in Portuguese and English (other languages are a plus);

Academic, professional or personal experience for at least 6 months in Portugal;

Enrolled in university or recently graduated;

International-minded and able to cope with spending some time working alongside talented people from 16 different nationalities;

Available to relocate to Lisbon or already living here;

A mix between an easy-going-communicative-proactive-dynamic-funky-positive person who is not afraid to jump into this amazing environment!

We also expect you to be flexible and have an eagerness to learn, since it’s the greatest recipe to thrive in a startup environment.

What else do you need to know?

The role is based in Lisbon;

You will have a 3 to 6 months Internship contract.