• Key Account Support Internship - Italy (Milan)

Job details

Key Account Support Internship - Italy (Milan)  

Company:
UniPlaces
Post date:
14/08/2019 
Job location:
Milan, Italy 

Type(s):
Full time 


Description

About the Operations Team:

Every day, more than 5000 nights are booked by students from 175 nationalities in 33 different cities on uniplaces.com. Our Operations team that embraces 14 nationalities and works across 6 different languages, ensures that every interaction with customers is focused in improving the student and landlord experience, so that room search becomes as easy as buying a flight ticket.

In this role, your mission is:

Customer service activities;
Customer assistances in online bookings;
Provide support through e-mail and phone;
Provide periodically a report to your manager regarding on the progress of the activities.
Update the Accounts’ profile file whenever an issue is raised with the landlord.
Support the Key Account Managers with small issues requested by the landlords.
Make sure all listings are consistent and in line with the landlord requirements;
Requirements
Your track record:

We don't expect a specific background or set of experiences, as long as you're a top performer in every task and job you enrol!
Your style:

Fluent in spoken and written Italian and English (other languages are a bonus). French and/or German speaking, on top of this, is a plus!
Strong organisation and execution skills;
Drive for high performance and smashing targets;
Great communication skills;
Open minded and tolerant working with peers and customers from different nationalities and backgrounds.
This is why you’ll love this role:

We’ll give you an intensive training coupled with increasing business exposure and insights from our most senior employees, making you exponentially grow;
Meeting people from all around the world on a daily basis, really feeling you’re impacting students in one of the most crucial steps in their life;
A company culture that is people-driven and that focuses on personal development and training to help you tap your talent into its full extent;
Access to a pool of talent that is hard to find. Your stakeholders and peers will come from world class backgrounds and will have stepped up within Uniplaces. You’ll find mentors and role models;
What else do you need to know?

Internship contract (3 or 6 months fixed term contract, negotiable up to your availability);
Report directly to the team leader;
Your schedule will be from Monday to Friday, from 9am to 6pm.
Note: starting date as soon as possible.