• Household and Host Management Assistant (Internship)

Job details

Household and Host Management Assistant (Internship)  

Company:
Surfgasm Lda.
Post date:
10/04/2019 
Job location:
Lisbon, Portugal 

Type(s):
Full time 


Description

Located in Lisbon, our humble international team would like to change step by step the society, while sharing the love for surfing.
Surfgasm was born from a foundation that supports open mindsets, alternative perspectives and a desire for wild preservation while bringing humanity closer together.
For the past 8 years, we built a network of student residences and guest-houses in Lisbon. This year we start a surf camp and new guesthouses. That's why we are looking for an intern to complete our team.
You will be working with a team where proactivity and positivity are the norms.

Requirements we are asking for
- C1 level of English
- An active approach to communication with people
- Organized, punctual and reliable personality 
- Carrying approach towards the hosts, guests and the guesthouses 
- Focused on goal achieving, optimization and effectively
- Multi-tasking and handling the diversity of the position
- Team-player - it’s important we all get along and create a synergistic effect

Main tasks you are dealing with
- Leading and organization of the hosting/cleaning team
- Integration of the new hosts 
- Conducting weekly meetings with the hosts
- Solving domestic and household issues
- Providing consultation and help to the maintenance of the guesthouses 
- Reporting tasks to the maintenance (as a person most present around the guesthouses)
- Monitor the state of the guesthouses and related services
- Taking care of the house functionality and appearance
- Readiness for solving unexpected situations with the hosts, guests, maintenance
- An active connection between the office and the hosts 
- Organization and follow up on hosts’ spreadsheets and schedules
- Be ready to help and advice our guests during their stay
- Covering guests check-ins from top to bottom (if needed)
- Daily usage of communication and organizational platforms (such as Slack and Trello)

Advantage if you have
- Skills in hospitality and tourism services
- Experiences in household management or as a domestic helper
- Excellent communication skills
- Knowledge of Portuguese language or any other
- Flexible approach to working hours (sometimes you will be needed during weekends, in exchange to have a free day during the week)
- Experiences with (Airbnb) hosting
- Know how to read people and assessing their moods/state of mind
- Business development and entrepreneurship approach

Evaluation you will achieve
- Obtaining experiences with team leadership 
- Increase your level of professional English 
- Gaining new working skills through a supportive and friendly environment
- Planning of your day
- Conducting meetings one-on-one
- Opportunity to attend surf classes and tours provided by the company

*Please note that there is no financial compensation for this position*